Delivery, customs and returns

WE ARE CURRENTLY ON ANNUAL LEAVE. ALL ORDES PLACED AFTER 12PM ON 3RD AUGUST WILL BE DISPATCHED FROM THE 28TH AUGUST ONWARDS. 

This policy sets out the delivery and returns policy for goods or services purchased through the online store operated by Jake Hammond owner of Victory-Vintage.co.uk

Delivery

Postage is automatically calculated at checkout due to weight and country destination. Delivery costs include the cost of postage as well as packing materials etc.

Items are normally dispatched on Mondays, Wednesdays and Fridays. In the instance that you need an item urgently please let us know and we will do our best. 

UK items are sent via Royal Mail, Fedex or UPS. The courier used for international deliveries will vary, however we always endeavour to post using an express signed for service. If you have a preference as to courier used please leave a note at checkout and we will do our best to accommodate you.

Items like jackets and lighter suits are dispatched posted in a mailbag and larger items in a cardboard mailbox.  

If you have any special delivery requests please use the comments box at the time of purchase.

Customs

Customs charges are are outside our control and set by the government of the recipients country. We suggest you look at a customs calculator website to have an idea as to what the charges may be. 

In the instance that you refuse the charges we will process a refund less any costs incurred when the item is returned. 

Returns

If the item is unsuitable then we ask that you return it as possible. The item must be received by us within 14 days from the date you received it. Items returned after 14 days will be either refused or charged a restocking fee of 30% at our discretion. You the buyer are responsible for paying postage. We highly advise you to use a 'signed for' service, as we will accept no responsibility for lost items.

Returns are to be sent to 

Victory Vintage, 

46 Station Road, 

Alsager,

ST72PD

Please include your order number. 

All items are to be sent back in the same condition as they were received with any tags still attached. Any damage to the garment / removal of tags will not be tolerated and the garment will be returned to the buyer and a refund will not be issued. 

Please insure that customs declarations are correctly filled on international returns. In the instance that parcels are marked incorrectly and import charges are due to receive the parcel we will refuse it and return to sender.